Technical Support Engineer - 2nd Shift

Futurex is seeking a Hybrid Technical Support Engineer for the 2nd shift at its Bulverde campus near San Antonio, Texas. The role blends hands-on IT support with business development activities to back cryptographic security solutions for a global customer base. Operated on a hybrid model, this position combines on-site presence with remote work to cover from 4:00 pm to 1:00 am CT.

Responsibilities

• Provide ongoing technical support and guidance to Futurex's global customer base from 4:00 pm to 1:00 am CT
• Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
• Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data
• Train customers on the Futurex product line and data security best practices
• Help develop customer IT environments and provide project management services for custom initiatives
• Write and maintain technical documentation released to the public
• Understand industry-specific APIs and protocols used when interfacing with external systems

Requirements

• 3-5 years experience in a related IT field
• Bachelor's degree in cybersecurity, or a technical and/or business related major
• Broad information technology background
• Strong communication skills
• Strong problem-solving skills
• Flexibility to assist in several different departments of the company

Technologies

• OpenSSL, Linux, Python, Perl, Bash, HSM, PKI, TCP/IP

Benefits

• Competitive compensation and opportunities for advancement
• Opportunity to travel to worldwide destinations
• Health, dental, vision, life, and short/long-term disability insurance
• Paid vacation, holidays, and sick leave
• Complimentary gym membership on Bulverde campus
• Retirement plan with employer contribution match
• Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
• Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

Strongly Preferred

• Familiarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS compliance
• Experience with TCP/IP networking
• Experience with multiple architectures and platforms
• Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)
• Experience with technical support, sales, or quality assurance