Specialist, Tech Support Engineer

Based in Anaheim, California, the Specialist, Tech Support Engineer role oversees a repair and testing lab, driving compliance with technical standards, safety protocols, and turnaround targets while providing leadership to a technical team.

Summary

Lead a repair lab team responsible for repairing, calibrating, and testing equipment, ensuring adherence to applicable standards, safety procedures, and expected turnaround times, alongside providing technical leadership within the lab environment.

Responsibilities

• Provide supervision, coaching, and mentorship to technicians; oversee scheduling, performance, and staffing requirements.
• Direct daily lab operations, including receipt, testing, diagnosis, repair, and dispatch of products.
• Ensure all repairs and tests comply with company standards, ISO 9001, and safety procedures.
• Serve as the technical expert for complex troubleshooting, failure analysis, and data interpretation.
• Manage calibration and upkeep of specialized test equipment.
• Monitor and report performance metrics to enhance efficiency and reduce errors.

Requirements

• 3 to 7 plus years in a technical lab or depot environment, with at least 2 years in a leadership role.
• Bachelor’s degree with a minimum of 4 years of relevant experience.
• Graduate degree with at least 2 years of related experience.
• In lieu of a degree, a minimum of 8 years of related experience.
• Knowledge of semiconductor testing, electronic troubleshooting, and Automated Test Equipment (ATE).

Technologies

Primary focus on Automated Test Equipment (ATE).

Benefits

• Health and disability insurance coverage.
• 401(k) plan with company match.
• Flexible spending accounts for healthcare and dependent care.
• Employee Assistance Program (EAP).
• Education assistance programs.
• Parental leave.
• Paid time off for vacation and personal use.
• Company-paid holidays.

Job Description

This position leads a team performing repair, calibration, and testing of equipment, ensuring alignment with technical standards, safety protocols, and turnaround requirements. It includes managing daily repair lab operations, supervising technical staff, and maintaining quality standards for testing and repair of electronics or related equipment. Key duties involve workflow prioritization, technician training, calibration management, troubleshooting, and ensuring compliance with safety and technical specifications.

Preferred Additional Skills

Strong leadership, effective communication, problem-solving ability, and solid organizational skills.

Job Location

Anaheim, California (onsite).

Schedule

9/80 schedule: employees work 9 out of every 14 days, totaling 80 hours, with every other Friday off.

Salary

USD 63,000 - 135,000 per year.

Education

Graduate Degree required.

Job Code

37121