Technical Help Desk Support Engineer I and III (IT/Saas)

This onsite Technical Help Desk Support Engineer I and III role at Success Systems provides Tier 1 Cloud and SaaS support, diagnosing customer issues, and delivering training. Based in Norwalk, CT, with occasional travel, this position focuses on delivering timely, knowledgeable help to end users.

Responsibilities

• Troubleshoot and resolve issues reported by customers related to the CLOUD/SaaS Suite.
• Receive customer inquiries and respond in a timely manner.
• Serve as the front line of customer enrichment and lead all training courses.
• During training sessions, address questions about product features with strong knowledge and confidence.

Requirements

• Minimum 1 year of technical or customer support experience for Tier 1 roles.
• Strong verbal and written communication skills for in-person and phone interactions.
• Technical ability to troubleshoot network, PC, OS, and related issues.
• Onsite work in the Norwalk, CT office; full-time position.
• SQL understanding is a plus; training will be provided to the right candidate.
• Willingness to travel to customer locations occasionally, locally and across the US (approximately 5%).
• Help desk experience: 1 year (Required).
• Driver's License (Required).

Technologies

• SQL

Benefits

• 401(k)
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance

Employment Details

Job type: Full-time

Salary: USD 37,500 - 41,600 per year

Location: Norwalk, CT (onsite)

Experience required: 1 year in Help desk (Required)

License/Certification: Driver's License (Required)

Travel and Additional Qualifications

Travel for this role is limited to occasional local and nationwide assignments, approximately 5 percent of the time.

Application Instructions

Note: Applicants should complete the test questions included with this posting as part of the application. Submissions that do not address the test questions may be considered invalid or rejected as robo postings.